GENERAL TERMS FOR TRAVELLER PARTICIPATION IN ORGANISED TRIPS
Under Presidential Decree 339/1996, pursuant to Directive 90/314/EEC
Please read the following General Terms of Participation carefully before registering with any of our organised trips. Participation in any of our tourist office’s organised trips, requires careful perusal of the specific trip’s programme and indicates the traveller’s unconditional acceptance of the General Terms of Participation, in accordance with Presidential Decree 339/1996. The General Terms of Participation refer to general information, as well as the rights and obligations of both contracting parties on the organised trip. For specific information (destinations, prices, departure and return dates and times, means of transport, accommodation, visits, etc) relating to each organised trip, you will need to consult the running programme and the relevant price list.
Our Company, under corporate name “DRAKAKIS PANAGIOTIS” trading as “drakakis tours“, which is seated in Kythira and is the holder of Tour Operator Reg. No. 0207E61000315001, hereinafter referred to as “The Office” is a member of the Hellenic Association of Travel and Tourist Agencies and is a tour operator, that operates alone or in cooperation with other tourist offices, or acts as an intermediary between other tourist offices and means of transport, with the ultimate purpose of selling organised trips to the traveller.
The information, data and recommendations contained in the General Terms and Conditions have been reviewed by our office for their validity and accuracy; they are general in nature and apply unchanged, unless otherwise mentioned in the programme of each trip.
Registrations are made at our offices, by mail, fax, telephone and through our website, on condition (for reservations in the specific trip):
For valid registration, the specific trip should be stated on the deposit receipt. Participation on the trip is ensured with the full payment at least 6 days prior to departure. Non-payment of the cost of the trip by the deadline entitles our office to cancel the reservation and possibly demand cancellation charges, in accordance with the cancellation terms provided for in article 10 herein. The contracting party, who represents his family or group, is obliged to inform all the represented parties about the trip’s terms and conditions.
Our office shall not be responsible for the opening days and hours of markets, museums and archaeological sites.
Our office’s travel prices are calculated on the day the price list is issued, based on the service costs of each trip, the applicable fares, taxes, and any other cost factor. After exhausting every prediction, our office reserves the right to price adjustments, when the above cost factors change. In particular, travel prices can change up to 20 days before the date of the departure due to unforeseen fare, currency, or fuel increases, limited participation, etc.
If the price increase is in excess of 10% of the trip’s value, for the above reasons, the traveller is entitled to cancel their participation and request a refund of the amount paid. Moreover, the tourist office reserves the right to presell seats at favourable prices with special cancellation terms.
For any reservation to be valid, we must require payment prior to the start of the tour or holiday package.
For holiday packages, a deposit of 50€ or 25% of the total cost of the package (whichever is greater) must be paid at the time of booking. The total balance is due 21 days prior to departure. We reserve the right to cancel any booking that has not been paid in full within 7 days prior to departure.
For tours and transfers, 100% of the total cost must be paid at the time of booking.
We reserve the right to cancel any booking that has not been paid in full within 7 days prior to departure.
Greek Overnight Stay Tax
From 1 January 2018, all travelers staying in rented accommodation in Greece will have to pay an “Overnight Stay Tax”, which has been introduced by the Greek Ministry of Finance, in association with the Ministry of Tourism. The tax is charged per night, per room and the specific amount you will pay depends on the official rating of the accommodation, according to the Tourism Organization classification.
The amounts are set out below, and are to be paid directly to the hotel upon check-in:
Hotel Accommodation:
5 Star:€4.00
4 Star:€3.00
3 Star:€1.50
1-2 Stars:€0.50
Furnished Rooms/Apartments:
4 Keys:€1.00
3 Keys:€0.50
1-2 Keys:€0.25
Please be aware that any drakakis tours price lists, promotions, holiday packages and existing bookings that include accommodation do not include the Overnight Stay Tax in the price.
Our office is obliged to coordinate and conduct the trips that it offers its travellers in the best possible way. However, having exhausted every prediction and care, it shall not be responsible for any mistakes or omissions by third parties and their associates, and for emergencies such as cancellations, delays or rerouting of any means of transport (airplanes, ships, cars, trains, etc), either in the case of the exclusion ( “embargo” ) of areas due to terrorist acts, strikes and other causes of force majeure. We point out that our office is not able to predict emergency situations such as: strikes, accidents, diseases, epidemics, organic disruptions due to local conditions, altitude, climate, meals not included in the trip’s programme, or due to insufficient hygiene due to external factors, injuries or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other emergency situation or force majeure. In these cases, our office shall not be liable for compensation for any damage caused by these conditions.
During the trip, complaints must be reported immediately and on the spot to the tour leader, or to our office and in writing to the individual/company providing this service. For an organised trip to be conducted, the minimum of 18 (eighteen) participants is required (excluding children under 12 years). If this number is not reached, our office reserves the right to cancel this trip; it is obligated to inform the clients that had signed up to it, and to refund the money they had paid, without any other obligation.
Given that other individuals usually participate in organised trips, it is necessary for travellers to fully comply with the trip’s programme and the instructions given by the tour leaders or guides and the prompt arrival at the meeting points for the various provisions of the programme (flights, transfers, tours, excursions, meals, etc). If the traveller’s delay or inconsistency results in the loss of the flight, tour, transfer or other service, the traveller will have to reconnect with the group at his/her own responsibility and expense, without right to a refund of the money for the service that was lost or for the entire trip, if he/she is unable to reconnect.
You should arrive at airports and ports at least two (2) hours before your departure.
If the traveller is unable to participate or decides to discontinue the trip and separate from the group, he/she shall not be entitled to any further service or compensation and the liability and transfer expenses outside the group shall be borne by him/her. He/she may assign his booking to another person who meets the conditions of participation in this trip as long as it is possible to change any issued tickets.
All information, relating to the categorisation or classification of hotels and lodgings listed in the programmes of our organised or sold trips, comply with applicable laws of each country for the tourism classification of hotels and accommodation, which may vary from country to country. Most hotel rooms have two single beds or a twin-sized bed. Triple-occupancy rooms are, in fact, double-occupancy rooms with an extra bed. They are usually not very comfortable and the additional bed can be smaller than a single bed, or couch or foldable bed. Rooms are made available by the hotel around 14:00-15:00 and are at the guests’ disposal until 12:00 on the day of departure. On day trips by coach, seats are given in order of registration and do not change during the trip, while on multi-day trips seats may change on a daily basis.
Our office has a professional indemnity insurance policy in place for each trip that it organises, which covers liabilities towards its clients, resulting from non-performance or improper performance of the organised trip.
Baggage is transported at the owners’ liability, regardless of whether there are accompanying representatives from our office, or not. In case of damage or loss, the relevant international treaties are applicable for each means of transport and hotels, and in this case, liability is limited to the provisions of these treaties.
Participation cancellations on the part of the traveller are only made in writing to our office and, regardless of the booking date (and if the booking cannot be assigned to another person under the terms referred to in Article 6 of the General terms for participation), shall be subject to the following cancellation fees per person, depending on the time of the cancellation and regardless of whether the amounts have already been paid by travellers, or not:
Holiday Packages
Tours & Transfers
Whilst we always endeavour to avoid changes to any of our itineraries, we do reserve the right to do so at any time and without prior notice. Clients will be notified of all amendments in writing and will be given as much notice as possible. No compensation will be offered by our office for any changes made due to circumstances beyond its control, or for any changes deemed to be minor. Minor changes include, but are not limited to, changing the order of the itinerary with no loss of content, replacing one part of the trip program with an alternative of equal or greater quality, or a change in accommodation to one of equal or greater quality.
Compensation will be offered by our office for changes considered by our office to be major, provided the reason for these changes have not been stated in Article 5. Said compensation will be offered in writing at the time of the change. Major changes include, but are not limited to, cancellation of part or all of the itinerary or a reduction in quality of accommodation.
Our office and the traveller undertake to resolve any dispute that may arise during the execution of the contract of the organised trip in good faith.
Should these efforts fail, the Parties undertake to contact the Amicable Dispute Resolution Commission of the Hellenic Association of Travel and Tourist Agencies and request its mediation. If an amicable resolution is not achieved, jurisdiction lies in the Courts of Athens.
Drakakis tours respects the privacy of our customers and any personal information collected is exclusively for internal use. Your personal information is only given to third-parties when required to do so by law.
I have carefully read all the above participation terms (total of 13 articles), which I accept for myself and on behalf of all passengers stated in my reservation for whom I have authorisation to register in this trip
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use the drakakis tours website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Greece. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, drakakis tours and/or it’s licensors own the intellectual property rights for all material on drakakis tours. All intellectual property rights are reserved. You may view and/or print pages from https://www.drakakistours.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from https://www.drakakistours.com
Sell, rent or sub-license material from https://www.drakakistours.com
Reproduce, duplicate or copy material from https://www.drakakistours.com
Redistribute content from drakakis tours (unless content is specifically made for redistribution).
Organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site. When linking to our site, please use the name “drakakis tours”
No use of drakakis tours’s logo or other artwork will be allowed without prior agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
In the course of its activity and for the purposes of providing our services, drakakis tours is required to collect and process the personal data of its users (hereafter referred to as the “Users”).
This privacy policy, implemented by drakakis tours, is intended to provide the Users with a summary and overview of the processing of personal data carried out by drakakis tours.
drakakis tours attaches particular importance to the respect for the privacy of the Users and of the confidentiality of their personal data, and is thus committed to processing the data in compliance with the applicable laws and regulations, and in particular Law No. 78-17 of 6 January 1978 relating to Information Technology, Data Files and Civil Liberties (hereafter referred to as the “Data Protection Act”), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereafter referred to as the “GDPR”).
Personal data: any information relating to an identified or identifiable natural person, that is, a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person.
Processing of personal data: any operation or any set of operations relating to personal data, whatever the process used, and in particular the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.
The data controller for the processing of the personal data referred to herein is drakakis tours, whose registered office is located at Livadi, Kythira, Attica, Greece 80100.
drakakis tours has appointed a Data Protection Officer who can be contacted at the following address: admin [@] drakakistours.com
drakakis tours collects data from Users in order to make the Services for which they have subscribed to the platform available to them.
The mandatory or optional nature of the data provided (in order to complete the Users’ registration and to render the Services) is indicated at the time of collection by an asterisk.
In addition, certain data is collected automatically as a result of the User’s actions on the site (see our policy on cookies below).
The personal data collected by drakakis tours during the provision of the Services is necessary for the performance of the contracts concluded with the Users, or to allow drakakis tours to pursue its legitimate interests while respecting the rights of the Users. Certain data may also be processed based on the Users’ consent.
The purposes for which drakakis tours processes data are the following:
• commercial and accounting management of the contract
• management of customer marketing activities;
• detection of malicious behaviour (fraud, phishing, spam, etc.);
• more generally, any purpose referred to in Article 2 of Deliberation No. 2012-209 of 21 June 2012 creating a simplified standard for the automated processing of personal data relating to the management of users and prospects.
The personal data collected is intended for drakakis tours’s commercial and accounting departments. It may be transmitted to third-party data processors which drakakis tours is authorized to use within the context of the performance of its Services.
In this context, personal data may be transferred to an EU or non-EU country. drakakis tours implements guarantees ensuring the protection and security of this data, in compliance with applicable rules and regulations.
drakakis tours does not transfer or rent personal data to third parties for marketing purposes.
In addition, personal data may only be disclosed to third parties for purposes other than defined above in the following cases:
• with their authorisation;
• at the request of the competent legal authorities, upon judicial request, or in the context of a legal dispute.
To satisfy its legal obligations or in order to have the necessary elements to assert its rights, drakakis tours will keep customer information for as long as we believe necessary for the purpose for which it was collected, or as allowed or required by law.
In accordance with applicable rules, the Users have the right to access and rectify their personal data, which enables them to rectify, complete, update, or delete data that is inaccurate, incomplete, ambiguous, or outdated, or whose collection, use, communication, or storage is prohibited.
The Users also have the right to request the limitation of the processing, and to oppose on legitimate grounds the processing of their personal data. The User may also communicate instructions on the fate of their personal data in the event of their death.
Where applicable, the User may request the portability of their personal data or, where the legal basis for the processing is consent, withdraw their consent at any time.
The Users may exercise their rights by sending an email to admin [@] drakakistours.com or a letter to: drakakis tours, Livadi, Kythira 80100, Greece
These requests shall be processed within a maximum period of 30 days.
The Users may unsubscribe from the drakakis tours newsletter or marketing emails by following the unsubscribe links in each of these emails.
The Users may access detailed information on the use of their personal data. To do so, the User can send their request by email to admin [@] drakakistours.com
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application.
Our cookies help us:
• Make our website work as you’d expect
• Improve the speed/security of the site
• Continuously improve our website for you
• Make our marketing more efficient
We do not use cookies to:
• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions
You can learn more about all the cookies we use below
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you understand and agree to the use of cookies. Should you wish to remove or not use cookies from our site you are able to do so in your browser settings, however doing so will likely mean that our site will not work as you would expect.
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:
• YouTube Videos
• Facebook Feed
• Instagram Feed
Disabling these cookies will likely break the functions offered by these third parties
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before.
Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.
You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.