Last updated: [04.12.2025]

1. Introduction

This Privacy Policy describes how Drakakis Tours (“we”, “us”, “our”) collects, uses, stores and protects personal data that you (“user”, “visitor”, “customer”) provide when you visit or use our website (https://drakakistours.com) and/or use our services (ferry tickets, cruises, car rental, accommodation, other travel services). By using our website and services, you accept and consent to the practices described in this Policy.

2. Data Protection & Applicable Laws

We handle your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) when relevant. We are committed to protecting your privacy and ensuring the confidentiality and integrity of the personal information you share with us.

3. What Personal Data We Collect

We may collect the following types of personal data:

  • Name and contact information (e.g. email address, telephone number, postal address) — when you make bookings, inquiries, or subscribe for updates.
  • Booking data and travel information (e.g. ferry, accommodation, car rental, service preferences).
  • Payment data — only insofar as necessary for processing bookings (note: payment card details may be handled by third-party payment processors).
  • Technical / usage data: IP address, device/browser type, pages visited, date/time of visits, cookies and similar tracking data.

4. How We Use Your Data

Your personal data may be used for the following purposes:

  • To manage and fulfil your bookings and travel services.
  • To communicate with you — respond to your requests, send confirmations, updates, or relevant information about your booking or our services.
  • To enable you to create an account, login, and manage your bookings.
  • To send newsletters, offers or marketing communications — only if you have explicitly consented.
  • To analyze website usage and improve our services, offerings, website functionality, user experience, and security.
  • To prevent fraud and protect our business and customers.

5. Data Sharing & Third Parties

We will not sell your personal data to third parties. We may share personal data with third-party service providers under the following circumstances:

  • Payment processors, if you pay online.
  • Third-party partners necessary to provide your requested travel services (e.g. ferry companies, accommodation providers, car rental partners).
  • Legal or regulatory authorities, if required by law.
    Any third-party receiving your personal data must comply with appropriate privacy and data protection standards.

6. Your Rights

Under applicable data protection laws you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw your consent for certain data processing (e.g. marketing communications) at any time.
  • Request restriction of processing or object to processing under certain conditions.
  • Receive your personal data in a structured, commonly used format (data portability), where applicable.

If you wish to exercise any of these rights, please contact us via the contact details below.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to collect information about your browsing on our site (e.g. pages visited, time spent, preferences, language, etc.) to improve your user experience, for analytics, and to personalise content.

You may control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

8. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (e.g. until the conclusion of your booking, or until statute of limitations for any legal obligations), or as long as required by law.

9. Minors

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a minor without appropriate consent, we will delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and indicate the “Last updated” date at the top. Continued use of our website or services after such changes constitutes your acceptance of the new Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
Drakakis Tours
Address: Livadi, Kythira, Greece, 80100
Phone: +30 27360 31160
Email: info@drakakistours.com

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